Atlanta, Jan 18: Cox Automotive Inc. has unveiled exciting new features for Xtime, its leading service platform designed for dealerships, aiming to enhance customer communication and streamline service workflows.
These updates promise to transform dealership service departments into customer-centric hubs that drive loyalty and profitability. Enhancing Customer Communication
Xtime's latest enhancements focus on improving customer interactions through advanced texting capabilities. The new messaging center allows dealerships to engage with customers and prospects more effectively, including bulk communications that simplify outreach. This ensures timely and meaningful interactions that improve overall customer satisfaction.
Multimedia Features for Improved Service Experience
The introduction of enhanced video capabilities marks another significant upgrade. Features such as noise cancellation, higher resolution, and dealer-branded multi-point inspection (MPI) videos aim to increase technician efficiency and elevate the customer experience. With engaging multimedia, additional service recommendations can now be approved in as little as seven minutes.
Moreover, Xtime now offers a real-time performance dashboard and scoring capabilities to help dealerships drive revenue growth through increased additional service recommendations.
Simplified Reporting and Streamlined Workflows
Xtime also brings simplified reporting tools that provide deeper insights directly from the service lane. This enables dealerships to make informed decisions quickly, enhancing operational efficiency. Seamless integrations with Dealer Management Systems (DMS) further streamline workflows, connecting back-office processes with fixed operations for improved dealership profitability.
A Comprehensive Solution for the Future
"Trusted by nearly 7,000 franchise dealers and over 20 OEM partners, Xtime has long been the go-to platform for service scheduling and consumer check-in experiences," stated Tracy Fred, senior vice president of dealer and lender solutions at Cox Automotive. "In today's market, it's vital for dealers to think strategically. Xtime equips them with a comprehensive set of tools powered by AI and service automations, ensuring a profitable service experience now and in the future."
Learn More at NADA Show 2025
Dealers, analysts, and media interested in exploring Xtime's new features can connect with Cox Automotive at the upcoming National Automobile Dealers Association (NADA) Show from January 23-26. Visit the Cox Village at NADA or request a meeting through the Cox Automotive NADA Hub for further insights into these game-changing enhancements.
Cox Automotive continues to lead the automotive services industry with innovative solutions tailored for car shoppers, manufacturers, dealers, lenders, and fleets. With a vast portfolio of brands and a commitment to enhancing the automotive experience, Cox Automotive is poised for continued growth and industry leadership.
