Videsk Sets Its Sights on U.S. Expansion, Revolutionizing Customer Communication

Videsk, a Chilean startup, is making waves in customer communication technology with its groundbreaking video contact center platform. The company has successfully established itself across Latin America and is now setting its sights on the U.S. market with strategic partnerships and innovative AI-driven solutions. Founders Matías López Díaz and Andrés Leiva are leveraging acceleration programs and investment support to expand their reach. Their goal is to transform digital interactions by making them more human-centered and efficient.

"These initiatives enable us to strengthen our commercial expansion strategy and product development, helping us advance rapidly in our mission to humanize the digital world" - Andrés Leiva, CEO of Videsk

by PRN January 16, 2025 55 views

Santiago, Chile, 16 Jan: Videsk, a pioneering Chilean startup, is poised to transform customer communication in the United States with its innovative cloud-based video contact center. After establishing a robust presence across Latin America, the company aims to bring its unique face-to-face video interaction capabilities to the U.S.

Key Points

1. Pioneering video contact center technology with seamless one-click integration

2. Expanding from Latin America into competitive U.S. tech landscape

3. AI-powered platform replacing traditional customer communication methods

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Building on Success in Latin America

Founded in 2019 by Matías López Díaz and Andrés Leiva Loyola, Videsk has successfully penetrated various Latin American markets, including Mexico, Argentina, Peru, El Salvador, Honduras, and Colombia. The company's cutting-edge software allows businesses to connect with customers through real-time video calls on websites, mobile apps, kiosks, and IoT devices without the need for downloads or installations. This streamlined approach enables businesses to implement the technology in minutes.

Strategic Backing for U.S. Expansion

To facilitate its entry into the competitive U.S. tech landscape, Videsk has garnered support from esteemed acceleration programs and California-based investment fund Devlabs. Notably, Videsk participated in The Roux Institute's Founder Residency program at Northeastern University in Boston, where it collaborated with researchers to enhance its AI capabilities. This focus on artificial intelligence not only supports online sales processes but also replaces traditional chatbots, making interactions more human-centered.

Maximizing Opportunities Through Collaboration

Videsk's inclusion in the Imagine Global soft-landing program has further equipped the startup with essential resources and connections necessary for successful integration into North America's tech ecosystem. The founders recently conducted a strategic networking tour in Silicon Valley, facilitated by Imagine Global and Devlabs. This opportunity allowed them to engage with key industry players, explore potential collaborations, and showcase their technology to investors and clients in one of the world's premier innovation hubs.

A Vision for the Future

Andrés Leiva, CEO of Videsk, expressed his enthusiasm about the support from programs like The Roux Institute and Imagine Global. "These initiatives enable us to strengthen our commercial expansion strategy and product development, helping us advance rapidly in our mission to humanize the digital world and enhance customer experiences globally," he stated.

About Videsk: Videsk offers a plug-and-play video contact center that simplifies face-to-face communication between businesses and customers with just two clicks. This direct interaction can take place from a company's website, app, or kiosk, designed specifically for online sales assistance and customer service. Businesses can efficiently manage service requests, contact forms, and teams while benefiting from customizable metrics, surveys, and unlimited integrations.

For more information about Videsk and its innovative solutions, visit https://videsk.io/es/.