Customer Service News - Latest Updates & Headlines
Gen AI, agentic AI to revolutionise customer service, drive business value: Report
New Delhi, March 17: With the rise of generative AI (Gen AI) and agentic AI, companies are looking to transform their customer service departments into key value drivers that enhance brand perception, improve customer loyalty, and drive operational efficiency, a new report said on Monday.
Minister Shivraj Chouhan allotted broken seat on Air India, calls service 'unethical'; Airline apologises
New Delhi, February 22: Senior BJP leader and former Madhya Pradesh Chief Minister Shivraj Singh Chouhan on Saturday raised concerns over Air India's services, questioning the airline's management over faulty seating arrangements and passenger inconvenience.
Adani Electricity Mumbai recognised as No 1 utility company by Ministry of Power
Mumbai, February 21: Adani Electricity Mumbai Limited (Adani Electricity) has been recognized as India's premier power utility by the Ministry of Power (MoP) excelling in two independent assessment areas: one on Performance Excellence and the other on Customer Service Excellence, the company said in a statement Friday.
Google rolls out AI call feature 'Ask for Me'
Washington, January 31: Google has launched an innovative new feature called 'Ask for Me,' which leverages artificial intelligence to place calls to businesses on behalf of users.
HCLTech and Microsoft expand partnership to transform contact centers with generative AI and cloud-based solutions
New Delhi, January 14: HCLTech, a global technology leader, has announced to expand its strategic partnership with Microsoft to transform customer service experiences through the use of generative AI and cloud-based solutions.