Toledo, Ohio, 16 Jan: Marco's Pizza has once again set itself apart in the competitive pizza industry, earning a prestigious spot on Newsweek's 2025 list of America's Best Customer Service.
This accolade highlights the brand's dedication to providing exceptional guest experiences, making it the only pizza chain among the top five to achieve this recognition.
Fast-Growing Brand Rises in Customer Satisfaction
Marco's Pizza, known for its rapid growth and innovative offerings, has climbed to the No. 3 position on this esteemed list, showcasing its commitment to customer satisfaction. The award, presented by Newsweek in partnership with Statista Inc., reflects the hard work and dedication of Marco's team in ensuring each guest enjoys a memorable experience.
Culture and Innovation Drive Success
At the core of Marco's achievement lies a strong company culture that prioritizes the customer experience. Over the past year, Marco's has introduced significant innovations, including new menu items and operational enhancements designed to streamline order processing and reduce wait times. The brand remains true to its promise of "Hospitality Always," which continues to be a guiding principle for its operations.
Denise Lauer, Chief Marketing Officer at Marco's Pizza, expressed her pride in the recognition, stating, "This acknowledgment is a true testament to our team's efforts to ensure every guest enjoys the best experience possible." She emphasized that while Marco's has evolved over the years, its foundational values remain intact, driven by a commitment to quality and guest satisfaction.
Menu Innovations Capture Consumer Attention
In 2024, Marco's unveiled an exciting array of new menu items that resonate with today's consumers. Highlights include the Fiery Flavors Menu and signature dishes like the Margherita Magnifico and Triple Pepperoni Magnifico. The culinary innovation team, led by Chef Kathleen Kennedy, continues to focus on developing unique offerings that delight the palate while maintaining affordability.
Recent additions such as handcrafted Breadsticks and Chocolate CinnaSquares made with premium Ghirardelli chocolate further showcase Marco's dedication to creating an exceptional dining experience.
Strategic Growth and Franchise Opportunities
As Marco's continues to expand its footprint, franchise development remains a top priority. The brand is enhancing its support system for franchisees by providing tools and technology to identify new territories for expansion. This comprehensive approach includes assistance with real estate, construction management, field operations, and financing guidance.
The success of Marco's franchise model is evident, with the Top 50% of franchised stores reporting average net royalty sales of $1,208,653 during the 2023 fiscal year. These figures highlight the strong business opportunity that Marco's presents to potential franchisees.
Recognition Among Franchise Systems
According to FRANdata, a prominent research firm analyzing the franchise market, Marco's ranks among the Top 10 of all evaluated franchise systems based on its 2024 FUND Score. Impressively, it holds the No. 2 position in the pizza category, reinforcing its reputation as a leader in the quick-service restaurant sector.
For those interested in exploring franchise opportunities with Marco's Pizza, further information can be found at Marco's Franchising.
With its unwavering commitment to quality and customer satisfaction, Marco's Pizza continues to pave the way for success in the pizza industry.