Flight disruptions hit Northern India due to inclement weather, sparking fury among stranded passengers at Delhi Airport

ANI April 12, 2025 189 views

Severe thunderstorms and gusty winds created significant flight disruptions across Northern India on Friday. Air India confirmed multiple flight delays and diversions, impacting passengers at Delhi Airport. Social media was flooded with frustrated passenger complaints about poor communication and management. The weather-related chaos highlighted ongoing challenges in airline customer service and operational transparency.

"There is total chaos at Terminal 3. @airindia please at least provide update on flights." - Social Media User
New Delhi, April 12: Heavy thunderstorms and gusty winds have wreaked havoc on flight operations in Northern India, causing delays and diversions.

Key Points

1

Fifteen flights diverted due to severe dust storms in Northern India

2

Air India issues travel advisory amid operational challenges

3

Passengers express anger over lack of communication

4

Terminal 3 experiences significant operational disruptions

Air India issued a travel advisory on Friday, urging passengers to check the latest flight status before heading to the airport.

https://x.com/airindia/status/1910694167992295495

The advisory stated, "Some of our flights to and from Delhi are being delayed or diverted, which is likely to impact our overall flight schedule. We are closely monitoring the situation and are doing our best to minimise the disruption."

According to airport sources, fifteen flights were diverted and several were delayed at the Delhi airport on Friday due to dust storms and gusty winds. Delhi experienced dust storms on Friday evening. The change in weather impacted several parts of Delhi, including flight operations.

Social media posts highlighted the lack of communication and poor management by Air India staff, with many passengers expressing outrage over the absence of updates on flight statuses and boarding gates.

https://x.com/lazychakrabarti/status/1910878018622628315

One user on X expressed outrage, stating, "Shocked by Air India staff Krishna Kant Sharma referring to passengers' valid concerns as 'Bhandara' during delayed boarding of AI 2705 (Delhi to Kolkata) on April 12, 2025. This is no way to treat paying customers. @airindia @DGCAIndia -- we deserve accountability and respect."

Another passenger highlighted the lack of updates for flight AI 2725, saying, "Flight AI2725 was supposed to fly by 8:00 am on 12th April, but still no update, either on display or by any Air India crew. What kind of service ur providing?"

Similarly, a user questioned the delay of flight AI 2651, noting, " @airindia what the hell is going on?? AI 2651 is supposed to depart at 8 am, and we're still waiting for the gate announcement. What are we supposed to do? Who'll be responsible if there's any delay?"

https://x.com/pallavibnb/status/1910871107881599137

The situation at Terminal 3 was described as chaotic, with one user stating, "There is total chaos at Terminal 3. @airindia please at least provide update on flights. Boards are not getting updated. There is no Air India staff to help or provide any updates. @DelhiAirport @DelhiAirportGMR ."

https://x.com/docmohitgupta/status/1910875014452170964

Another added, "Chaos at Delhi Airport: Nearly all Air India flights delayed. Poor staffing, no communications, @MpRammohannaidu @MoCA_GoI."

Reader Comments

R
Rahul K.
This is why I always book with airlines that have better contingency plans. Air India needs to step up their customer service game big time! 😤
P
Priya M.
Was stuck at T3 for 6 hours yesterday. The worst part wasn't the delay, but the complete lack of information. Staff looked as confused as passengers!
A
Amit S.
While the weather was beyond anyone's control, the airline's response was disappointing. Basic communication shouldn't be this hard in 2025. They need better crisis management protocols.
S
Sunita R.
Pro tip: Always pack snacks and a power bank when flying during monsoon season. Saved me yesterday during the 4-hour delay! 🙏
V
Vikram J.
The staff referring to passenger concerns as "Bhandara" is unacceptable. Air India should publicly address this and retrain their employees on customer service basics.
N
Neha P.
I feel for everyone stuck there! Weather disruptions happen, but airlines need to have better backup plans. Maybe invest in better communication systems? 🤔

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Tags:
Delhi Airport Air India Flight Delays Dust Storms Northern India Weather Aviation Disruptions
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