DGCA direct airlines to send flyers rights via WhatsApp with booked ticket

ANI March 24, 2025 137 views

The Directorate General of Civil Aviation (DGCA) has ordered airlines to inform passengers of their rights via WhatsApp and SMS once a ticket is booked. This communication is part of a broader effort to make passengers aware of their entitlements, including matters like flight delays, cancellations, and baggage issues. Spice Jet is leading the way by already updating its systems to comply, while other airlines are working to follow suit. All airlines are expected to implement these changes by March 27, 2025.

"Spice Jet has already incorporated the change." - Source
New Delhi, March 24: The Directorate General of Civil Aviation (DGCA) has directed all Airlines to disseminate and emphasize the provisions of passenger-centric regulations and passenger rights.

Key Points

1

DGCA directs airlines to send passenger rights on booking

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Implementations due by March 27, 2025

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Spice Jet updates system promptly

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Other airlines to follow soon

According to DGCA, all airlines are directed to send the online link of the Passenger Charter available on the Ministry of Civil Aviation in a message to the Passenger (SMS / WhatsApp) once a ticket is booked and on Airline Tickets and Airlines website in a conspicuous manner letting passengers know their rights.

The DGCA has sent a request to all airlines for dissemination of Passenger Charter while booking, on Ticket and Airlines website on March 7. And it was mentioned to apply it by March 27, 2025.

Spice Jet has already incorporated the change and other Airlines are in the process of updating their systems to have proper communication to Passengers on their rights in case of Flight Delays and Cancellations, Denied Boarding, Baggage Issues etc.

While other airlines said they will follow the guidelines at the earliest.

Tags:
DGCA Passenger Rights Airlines Flight Regulations Spice Jet
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