Key Points
Centre collaborates with Meta for digital consumer protection campaign
AI-powered chatbot developed to enhance consumer rights
Joint initiative aims to improve online safety awareness
Empowering citizens through digital literacy programs
The joint campaign 'Be an Empowered Consumer' seeks to educate Indians on recognising online threats and promoting healthy online habits, including the use of strong passwords, verification of online information, and reporting suspicious activity.
Prahlad Joshi, Union Minister for Consumer Affairs, said that they are pleased to partner with Meta on this crucial initiative to equip citizens with the knowledge and tools that will enable them to navigate the digital landscape and protect themselves online.
"Consumer awareness is key to a sustainable and secure digital experience and the campaign will strengthen consumer protection measures and reinforce our commitment to empowering Indian consumers," the minister added.
The minister was also updated about a joint project commissioned with IIT Bombay by the chair established by the Department of Consumer Affairs (DoCA) at the National Law School of India University Bangalore, and supported by Meta.
This collaboration aims to develop an AI-driven citizen-centric chatbot, leveraging Meta's large language model, Llama 2.
The chatbot will enhance access to consumer rights information, a robust grievance redressal tool that will help individuals file complaints and resolve queries more efficiently. The chatbot is now ready for a closed group beta testing and will be officially launched and integrated into DoCA's website after testing is complete.
Joel Kaplan, Chief Global Affairs Officer, Meta, said that they are pleased to work with the Department of Consumer Affairs and contribute to India's digital consumer protection efforts.
"At Meta we think AI can help people protect themselves and be informed online consumers. By making AI more accessible, we hope to improve consumer awareness, streamline redressal processes, and equip people with the knowledge they need to make informed choices online," he mentioned.
