Gujarat: Consumers can lodge electricity-related complaints online at any time

The State-owned power distribution companies have established a Consumer Grievance Redressal Forum (CGRF) at the Circle and Corporate level as per GERC (CGRF & Ombudsman) Regulation, 2019.

The consumer/applicant can contact the Consumer Grievance Redressal Forum in case if not satisfied with the action taken by the distribution company in relation to the complaint or in case of a dispute. Until now, Consumers were able to lodge grievances with the CGRF through letters, e-mail ID or in person.

However, with the launch of this portal, they can do it online from anywhere and also track/monitor its status/progress.

Power distribution companies are committed to providing continuous and quality power supply as well as quality services to consumers. To provide better facilities to the consumers as part of the "Ease of Living" scheme, a single-window online portal has been developed to help consumers file their grievances with the Consumer Grievance Redressal Forum (CGRF) established at all four distribution companies of the state government.

Through this portal, consumers can now file an online grievance covered under the GERC (CGRF & Ombudsman) Regulation, 2019. The consumer will get facilities like e-filing, application tracking, and online orders, which will increase the transparency and facility for the consumer.

For more information, consumers can visit the online portal cgrf.guvnl.com.

Consumers of the state can lodge electricity-related complaints through the complaint redressal services established by the power company, such as 24x7 toll-free call centres, mobile applications, online portals, Whats App numbers, local fault centres, web chat, etc. Separate fault rectification teams are constantly working at the regional offices of the power distribution companies to resolve the problems of the consumers immediately.