IRVINE, Calif, April 9
Helpt, a leading provider of technical support services, has launched HelptNow, a groundbreaking service that aims to transform the intake and triage process by offering 24/7 technical live answering services.
HelptNow prioritizes timely, expert, and human-centric assistance for end-users across all touchpoints, addressing the challenge of balancing personalized customer service with expert technical support .
The Need for a Balanced Approach
Many businesses struggle to find the right partner that can help them excel in both customer service and technical support without compromising on service quality or operational efficiency. Matthew Pincus, Founder of Helpt, states, "Being their service desk means a lot of different things to different people. With these new offerings, we're excited to give our clients exactly what they need, whether that's just extra hands to take calls or great technicians to resolve their clients' issues" .
Key Features and Benefits of HelptNow
1.
Human Touch 24/7/365: HelptNow ensures empathetic and personalized service anytime, deepening client trust and satisfaction through a comforting, human connection in every interaction .
2.
Technical Expertise: HelptNow's team consists of technical experts ready to tackle a wide array of IT challenges, raising the bar for technical support quality .
3.
Intelligent Triaging and Resolution Capabilities: HelptNow not only aims to resolve issues directly but also employs intelligent triaging to ensure that more complex problems are escalated appropriately .
Availability and Pricing
HelptNow will be available on April 8th with month-to-month contracts starting at $750/month for 300 minutes of technical live answering. This flexible pricing model allows businesses to access high-quality technical support services without long-term commitments .
About Helpt
Helpt specializes in providing outsourced, on-shore, expert technical support 24x7x365 for organizations of all sizes. The company aims to deliver knowledge and solutions through positive professional interactions, fostering a seamless bridge between customers and manufacturers or service vendors. By handling technical support, Helpt helps businesses reduce operational costs and focus on their core functions and product improvements. For Managed Service Providers (MSPs), Helpt offers tailored support solutions that enhance service delivery, ensuring their end-users receive immediate, expert assistance .
Conclusion
HelptNow represents a significant step forward in the technical support services industry, offering businesses a balanced approach that combines personalized customer service with expert technical support. By providing 24/7 live answering services, HelptNow enables businesses to deliver exceptional support experiences while focusing on their core competencies. With its human-centric approach, technical expertise, and intelligent triaging capabilities, HelptNow is poised to revolutionize the way businesses handle technical support, ultimately leading to higher customer satisfaction and retention rates.
